Shipping Policy

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This Shipping Policy outlines how PRC Phone Repair Centre processes, ships, and delivers orders placed through our website or store services.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

In case of high order volumes or unforeseen delays, shipment processing may take slightly longer. Customers will be notified if there are significant delays.

2. Shipping Methods

PRC Phone Repair Centre uses trusted courier and postal services to deliver orders across Australia. Shipping options may include:

Standard Shipping
Express Shipping
Local Pickup (for selected orders)

Shipping methods available will be shown during the checkout process.

3. Delivery Time

Estimated delivery times depend on the shipping method selected and the delivery location.

Typical delivery estimates:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, or other circumstances outside our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

Delivery location
Package size and weight
Selected shipping method

Promotional offers such as free shipping may be available for certain orders or campaigns.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking details (if applicable). This allows you to monitor the delivery status of your package.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. PRC Phone Repair Centre will not be responsible for delays or lost packages caused by incorrect or incomplete address details provided at checkout.

If an order is returned due to incorrect address information, additional shipping fees may apply for resending the package.

7. Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us as soon as possible so we can assist you in resolving the issue with the courier service.

We recommend reporting shipping issues within 48 hours of delivery.

8. In-Store Pickup

Customers may choose to collect their orders from one of our store locations when available.

Pickup locations:

St Marys Store
122 Queen St
St Marys NSW 2760
Australia
Phone: (02) 8678 3298

Schofields Store
Kiosk 1/227 Railway Terrace
Schofields NSW 2762
Australia
Phone: (02) 7252 7141

Customers will be notified when their order is ready for pickup.

9. International Shipping

Currently, PRC Phone Repair Centre primarily ships within Australia. International shipping availability may vary depending on the product or service.

Please contact us if you require international shipping options.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: service@prcrepair.com.au